No doubt by now you know Optus was embroiled in some absolute caucasian nonsense. If not, here's a summary:
Well, here I am an Optus customer, an ex Optus customer I should say because with this nonsense I will not put up.
I had two accounts with Optus and I would quite easily give them at least $200 of my non Anglo Saxon money per month and have done for years. When I contacted Optus to express my displeasure they gave me the whole: we employ people from 70 different nationalities and #NotAllOptuses bullshit.
I made it crystal clear that I will not be paying any sort of early contract ending fees, or they will see my non-Anglo Saxon ass at the Ombudsman. do they need my money? Absolutely not, they would have made anything I owe them a thousand times over in the last 60 seconds.
Will they be getting my money? Absolutely not. Here's the letter I sent them.
I know that this is token, but I'm doing it anyway.
Even if one employee went rogue using their Seek.com account and just put up a racist ad either due to ignorance or by design is irrelevant to me.
They need to know that their processes failed monumentally and when they do that there is a price to pay either in reputation, revenue or both.